Support

• Are you connected to the Internet?
• Is your Domain out of registration?
• Have you paid your Hosting account? (Account suspended)
• Have you exceeded you monthly bandwidth allocation? (Account suspended)
• Switch off your computer, unplug your modem/router at the wall - waited 11 secs, then switched it one to allow it to go through the self test routine prior to switching your computer back on.
  This proceedure also applied to those on NBN

Google has effective trojan recognition and will throw this warning on a website that is potentially dangerous.

 I think my website is infected
Check a page or website : Click Here

 How does my site get infected?

• Use of old PHP versions with known security flaws in them (always use the latest stable version).
• 777 permissions on files leave the back door open to write to a file.
• Uploading a FREE template/Site Add-on which is already contaminated.
• Using a pirated copy of an HTML editor where a Trojan is embedded in page HTML script and uploaded to the website.
• Password breach (Using simple passwords)

• Change password.
• You are responsible for the content on your hosting space
• Scan the site on your computer using an effective antivirus program like AVG.
• Look for file dates in FTP or your File Manager that have been changed.
  The dates will not correspond to dates of other files last worked on.
• Look for <iframe>xxxxx.xxxx</frame> injections into the code.
• Look for java script embedded in the code.
• Look for obvious redirects to malicious websites
• Manually remove code.
• Run the Anti Virus program to double check it is free from contamination.
• Run an online site checker also : http://sitecheck.sucuri.net/
• Remove the old website and upload the clean version.
• If you did not construct your website then you may have to seek help from the original developer.

Removing Google warning message on Search Results Display

• Once your site is clean and has been uploaded to your hosting space, log into Google - if you don't have an account, now is the time to open one - it is free.
• Go to Webmaster Tools - click here

  Ask c\Google to reread your clean website: https://www.google.com/webmasters/tools/reconsideration

• Add your website URL and verify it
• On the Webmaster Tools Home page, select the site you want.
  In the Parts of this site may be distributing malware message, click More details.
  Click Request a review.
• Read more about Malware and infected websites

How does my site get infected?

• Use of old PHP versions with known security flaws in them (always use the latest stable version).
  SQL database injections are a common hack
• 777 permissions on files leave the back door open to write to a file.
• Uploading a FREE template/Site plugin which is already contaminated.
  (WordPress Twenty Fifteen theme shipped by default.)
• Using a pirated copy of an HTML editor where a Trojan is embedded in page HTML script and uploaded to the website.
• Password breach (Using simple passwords)
  Use the password generator in your cPanel or http://strongpasswordgenerator.com/

• Change password.
  Use a non-typical username (for example, do not use admin as your username).
  Use a long password with special characters.
• You are responsible for the content on your hosting space
• Scan the site on your computer using an effective antivirus program like AVG.
• Look for file dates in FTP or your File Manager that have been changed.
  The dates will not correspond to dates of other files last worked on.
• Look for <iframe>xxxxx.xxxx</frame> injections into the code.
• Look for java script embedded in the code.
• Look for obvious redirects to malicious websites
• Manually remove code.
• Run the Anti Virus program to double check it is free from contamination.
• Remove the old website and upload the clean version.
• If you did not construct your website then you may have to seek help from the original developer.

Up Grading Word Press

How do you know when a new WordPress Version is available?

The WordPress Dashboard is built with an auto-reminder script that posts a notice when an updated WordPress version is available.



Be aware a new WordPress version may be available for MANUAL upgrades before it is available for upgrades through cPanel Softaculous Auto-Installer.

Deactivating Plugins is your FIRST STEP!

The first thing you must do before upgrading your WordPress Blog is to deactivate all plugins. At times, plugins will be incompatable with newer versions of WordPress. When this happens, it can cause all sorts of issues across your WordPress blog. The absolute best way to remedy this is to deactive ALL plugins BEFORE upgrading. Here is how to do it.

Once in your WordPress Dashboard, Go To Plugins (orange link in top right corner).



Within "Plugin Management", click the white square to the left of the word "Plugin" (found in the dark grey horizontal table header right below the blue button that says "Deactivate All Plugins") to auto-check ALL PLUGINS.

Then, click the blue button, "Deactivate All Plugins".



This will deactive ALL your plugins immediately; your WP program is now ready for a clean upgrade.

Upgrade using cPanel Softaculous Auto-Installer

Open a new tab in your browser window and log into your cPanel. Typically found at yourblogname.com/cpanel. Depending on the version and/or skin of your cPanel, it may, or may not, look like mine below. Either way, find the link to Softaculous Auto Installer.

It is called Softaculous Deluxe.



Click through the Softaculous Deluxe link and then, click on the radio button to the left of the "WordPress" text link found in the left sidebar.



Once in the "WordPress" window, your current version is displayed. As you can see, I was running 2.5.1 (old version) and needed to Upgrade to the latest version.

Click on the text link to Upgrade.



WordPress lets you know your current installation will be backed up. This means if it all goes debunk, you can restore.

Click the "Upgrade" button to begin the Upgrade.



When activated, the status will show beneath "Upgrading…". Once the Upgrade is finished, the text will read "Upgrade completed."

Make sure to copy and save the information provided (see yellow highlighted area below). THIS IS AN IMPORTANT "JUST IN CASE" KIND OF STEP necessary to retrieve the WordPress backup generated a couple of steps back in the upgrade.



I paste mine into a .txt file and name it something ominous like, ‘if-wordpress-upgrade-fails-09-24-08′. There will be no mistaking what this text file holds if I need to search for it later.



One more step

Go back into your WordPress Dashboard, and in the same Plugins Management window as before, click the white square to the left of the word "Plugin" (found in the dark grey horizontal table header right below the blue button that says "Activate") to auto-check ALL PLUGINS.

Then, click the blue "Activate" button.



Troubleshooting

On the rare occasion that something goes wrong when you click back to view your newly upgraded WordPress blog, it is PROBABLY one of your plugins. Go back and Deactivate your plugins again, activating them one by one and checking the face of your blog. Often times, this process of elimination will reveal the dirty little plugin that will not play nice with the rest of the publishing software.

Check the plugin support page/site for upgrades, and if there isn not one, do NOT click to Activate it again, but instead, contact the plugin programmer to request a fix to match the current version of WordPress.

The most popular plugins work to keep up with the most current WordPress version; when they don not it is typically because the plugin function was integrated into the updated WordPress blogging platform.

1. PHP scripts executes under your user/group level.
2. Files or directories no longer need to have 777 permissions.
In fact, having 777 permissions on your scripts or the directories they reside in will not run and will instead cause a 500 internal server error when attempting to execute them to protect you from someone abusing your scripts.
3. Your scripts and directories can have a maximum of 755 permissions.
4. Files and directories also need to be owned by your user/group.
5. Using .htaccess with php_value entries within it will cause a 500 internal server error when attempting to access the scripts.

All php values should be removed from your .htaccess files to avoid the 500 internal server error.

Creating a php.ini file to manipulate the php settings will solve this issue.

Uploading your files (FTP - File Transfer Protocol) to your SmallPond web space

1. A simple free FTP Program COREFTPLite can be download here
It is similar to the original WS-FTP (below) but it is a more modern program.

2. For Mac - Cyberduck - download here

3. WS-FTP LE -  download here
(690k) - educational freeware - A file transfer application that allows remote file edits, chmods on UNIX boxes and file moves. When installing WS_FTP, call yourself a student.

A couple of FTP traps

Statistics

Hits, Unique Visitors and Page Views - Studying Web Traffic.

A hit is the result of a file being requested and served from your web site. This can be a html document, an image file, an audio track etc. etc. Web pages that contain a large number of elements will return high hit scores. Hits are of very little consequence when analysing your visitor demographics.

A page view means just that. Once again, it is not a true indication of how many different people are visiting your web site, but it is a good way to judge how "sticky" (the ability to retain the interest of visitors) your web site is and is an important consideration regarding the possibility of attracting high paying advertising.

A unique visitor is where stats really count. It is someone with a unique IP address (when you log onto the Internet, you are assigned a unique IP address, or if you are a cable modem user your IP address is usually "static", it never changes) who is entering a Web site for the first time that day (or some other specified period). Your IP address is an identifier, while you are using it, no else on the Internet can utilise that particular set of numbers. Your number is counted once, usually for a 2-24 hour period, dependent up the tracking software. So no matter how many times a visitor refreshes or navigates through your web site, they will only be counted once for the specified time period. This is by far the more accurate way of analysing web site performance.

When you divide the number of visitors by the number of page views, this can give an excellent indication of whether traffic is transient or is staying on your site. If the average is one page or under, you can be pretty sure that there is something on your pages that is scaring people off. Perhaps the load time is too slow or your opening statement is inappropriate. Remember that due to bandwidth considerations, those first few elements that display as your page is loading may be the deciding factor as to whether a visitor waits around for the entire page to load.

Studying your web site traffic can take up a fair amount of time, but it is definitely worth it. Of course in amongst all this you need to be able to make the time to carry out promotion, maintain linkages, develop new content etc etc etc. Running a large, content rich site is definitely not a part-time job!
 

Get to know the Internet. 
Do plenty of exploring.

font face="Verdana" color="#000000"> Be a resource.
Internet users expect information.
So make sure your message is more than just hype. Add value.
Be an information provider.
If you have a Web site, provide useful background information about your industry, your specialties, your areas of expertise. You will become known as an expert on the Internet, and others -- including potential customers -- will be drawn to you.

Include a clear call to action in your message.
What do you want the user to do after he or she has followed your presentation?
Purchase a product?
Request a proposal and price quotation?
Join a mailing list?
Ask for more information?

Let them know what you want them to do, and ask them to do it in clear, direct terms. Make it easy for them to respond.

Set up a response mechanism -- a direct e-mail link, a form to fill out, a button to click. The more direct and immediate the better. A phone number, a fax number, or a postal mail address is a second choice but better than nothing.

Use online discussion groups for "soft-selling."

Twitter, Facebook and blogs are great for soft selling
Newsgroups and forums can also be fertile fields for marketing.

But watch out. Most groups don't tolerate commercial postings. Instead of barging in to hype your product, be a real participant. Lurk and listen. Answer questions and offer help.

Include a "signature" block at the end of your postings to let people know how to get in touch with you. You'll be surprised how often this will bring in leads from potential clients or customers. can be fertile fields for marketing. But watch out. Most groups don't tolerate commercial postings.

Check your e-mail regularly.
People on the Internet expect fast response. I recommend checking your e-mail messages twice a day. Respond as quickly as possible. This shows that you're serious about your Internet presence and that you care.

Beware of "creativity."
Because the Web allows graphical presentations, it's easy to get caught up in designing something you like -- but that does nothing to sell your product.
Make sure your site communicates and offers value to the user. Make sure it's readable and that it's easy to navigate.

Your Web site doesn't have to be boring. You can be clever and you can be visual. But just remember this favorite advertising maxim: "If it doesn't sell, it isn't creative."

Keep your Web site changing, so people will come back.
Repeat visitors are more likely to become clients or buyers, and they're more likely to recommend your site to others. To draw users back to your site, you need to keep it changing. Update your material. Take advantage of new technology as it appears. Add new features, new resources, new information.

Use correct spelling, punctuation, and grammar.
Project a professional image by correct writing. Even if it's a lowly email message, set the spell check on, double-check it for typos or vague language.

Promote your Internet presence through offline channels
Let your regular customers and the public know about your Internet presence. Put your email address and URL on your business cards, stationary, ads, brochures, packaging, signage anything you can think of. Send out press releases.
Get the word out. 

Marketing over the Internet and the Web can bring results in the form of leads, direct sales, publicity, and image boosting. Get to know the medium. Work up a sound strategy. Seek out appropriate online marketing methods that will get your selling message across while respecting other Internet users.

Don't send out unsolicited email marketing messages.
This won't help your business and will just get recipients angry. There are much better ways to market your product or service.
Electronic mail is different from postal mail. For one thing, sending out a conventional direct mail package costs you, the sender. But often your electronic mail message will cost the recipient money!
If you become a regular user of email, you'll see how annoying it would be if your mailbox got filled up every day with email advertising. There's nothing to be gained by this.